Blackwater Testing Lab considers its Quality Manual and the system built on the Quality Manual, following the prescription of UNI CEI EN ISO/IEC 17025:2005, a fundamental tools to improve technical performance and customer satisfactions. Blackwater Testing Lab assures that each component of its staff is completly free from any internal or external pressure. Blackwater Testing Lab is committed:
a) To maintain and to improve its own Quality System relevant to ISO/IEC 17025:2017.
(b) To perform all the activities and the tests in order to fulfil the requirements of ISO/IEC 17025:2017, customers choice and requirements, technical requirements of authority bodies.
(c) To perform tests following official protocol standards and to consider deviation from standard methods only due to requests of the customer.
(d) To guarantee impartiality in performing laboratory activities, avoiding commercial pressure, financial pressure and/or other pressures, which may compromise the laboratory work.
(e) To guarantee the competencies of the crucial staff on the quality system developed by the management, in order to simplify the application of it on the activities of the lab.
(f) To research and development solution to improve the laboratory performance through continuous training of the employees and maintaining the laboratory facility, machine and tools in perfect conditions.
(g) To have the most honest and complete communication with the customers, about the technical and the commercial requirements.
(h) To aim the quality policy objectives, following this Quality System, without any compromise.
The management of the laboratory ensures the loyalty of the staff to this goals.
The complete and most update version of Quality Manual is available in laboratory facility.