Blackwater Testing Lab considers its Quality Manual and the system built on the Quality Manual, following the prescription of UNI CEI EN ISO/IEC 17025:2005, a fundamental tools to improve technical performance and customer satisfactions. Blackwater Testing Lab assures that each component of its staff is completly free from any internal or external pressure. Blackwater Testing Lab is committed:
(a) To mantain and to improve its own Quality System relevant to UNI CEI EN ISO/IEC 17025:2005.
(b) To perform all the activities and the tests in order to fulfil the requirements of UNI CEI EN ISO/IEC 17025:2005, customers choice and requirements, technical requirements of authority bodies.
(c) To perform tests following official protocol standards and to consider deviation from standard methods only due to requests of the customer.
(d) To research and development solution to improve the laboratory performance throught continuos training of the employees and mantaining the laboratory facility, machine and tools in perfect conditions.
(e) To have the most honest and complete comunication with the customers, about the technical and the commercial requirements.
(f) To aim the quality policy objectives, following this Quality System, without any compromise.
The management of the laboratory ensures the loyalty of the staff to this goals.
The complete and most update version of Quality Manual is available in laboratory facility.