Blackwater Testing srl assures a meticulous analysis of each complaint received by a customer or by an external body.
Our process to manage a complaint is divided into three steps:
(I) RECEIVING OF COMPLAINT
Complaints could be indicated through the following contacts:
– phone +39 0423 915774
– email info@blackwater-lab.com
In order to maintain registration, it is suggested to follow up on each call with an e-mail.
(II) INVESTIGATION
Complaints will be analyzed by our management.
(III) CONCLUSION
If any problems are found, corrective actions will be taken in order to avoid any other complaint.
During all the process Blackwater Testing srl will track and record any step, maintaining continuous communication with the complainer.
An estimated time per each step will be communicated, timing will not assume a binding commitment.